Support and Help Channels
A 1–hour Ticket Resolution Guarantee
Our client support crew is on duty 24x7x365 to handle all of your current support tickets. Every single ticket you send out to us shall be responded to within maximum 60 minutes. If your situation demands the help of an administrator, we will address the ticket to the technician in charge and will notify you that the problem is being taken care of.
Top–quality Tech Assist Service
We’ll be online for you night and day to provide you with guidance and tech support as well as to help you with any issue that you may encounter while you are handling your virtual server. We will aid you with all pre–installed packages, such as your Operating System, server management panel (with respect to the VPS type) and the Hosting Control Panel designed completely by our company.
An Educational Help Section
Each section of the Hosting Control Panel that is offered free of cost with your VPS offers a built–in article base. You’ll see a group of thorough how–to posts and a choice of step–by–step video guides that display all the common site maintenance duties. You can gain access to them by clicking the Help or Video buttons in the upper right side of each Control Panel section.