Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center section integrated into Elite Design’s Hosting Control Panel. It includes a huge knowledge base with commonly asked questions and detailed how–to articles written by our skillful client support team.

  • Top quality support service
  • Tutorial Video Clips

  • We have prepared a selection of step–by–step video tutorials that detailedly demonstrate how you can rectify a common issue connected with your Linux shared service account. You can find the video lessons in the Help Center.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 customer care service with a one–hour response time guarantee. A group of competent customer service technicians will be available to you to attend to all the questions that you could have. During non–peak times, a reply will be provided within just twenty minutes.