A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be dealt with within maximum one hour after the support ticket or e–mail was received. If your case needs further assistance from a server administrator, we’ll forward the trouble ticket or the email to the person on duty, in a timely manner and we will leave a comment to notify you that more time will be required for arriving at the optimal solution. Furthermore if you make use of our Managed Services package, all of the server management services included there will be executed whenever you wish.
A Premium Tech Support Service
Should you need help while using our Hosting Control Panel or with any of the apps that we have installed on the dedicated web hosting server on your behalf, do reach the technical support team at any moment through the ticketing system. Additionally, should you require help administering your dedicated server, you can make use of our Managed Services package, that includes weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard disk space, etcetera.
An Intuitive Help Area
We have equipped the Hosting Control Panel with an exhaustive knowledge base, which features elaborate explanations of all its features and functions. Also, we have prepared exhaustive video tutorials that will further disclose to you how to carry out a particular operation or troubleshoot a typically experienced issue. The instructional articles and the tutorial videos are readily accessible from every section of the Hosting Control Panel via the Help and Videos buttons situated in the top right corner.