Despite the fact that this is not the most importantfactor to help you distinguish a trustworthy shared hosting company from a bad one or a reseller from an actual provider, the option to call and consult with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to get in touch with somebody if you're in need of help. The telephone support for hosting services may vary from standard to expert, thus the issues which can be resolved through a phone call vary depending on the particular supplier. Usually, these issues are more basic and include billing or first level tech issues since more difficult issues usually need a support ticket where both you and the sysadmins can follow the proceedings with a particular situation. Nevertheless, the option to call your provider will save you a lot of time and efforts for the numerous tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Shared Hosting

We believe that having the option to speak with a live representative is very important, so we have three support lines around the globe (USA, UK and Australia) and you will be able to reach us over the phone for fourteen hours a day. If you consider obtaining one of our Linux shared service, for instance, you have the option to phone us and find out more about our solutions before you order in order to make sure that we meet all of the system requirements for your sites. After the purchase, you'll be able to call us about all of the sales and / or billing difficulties you may experience, or get any type of general or basic technical information you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server packages that we offer. Whether you would like to learn more about the plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical issues may need a support ticket so as to give time to our tech support crew to investigate, we're able to help you with various tech questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. If you're in a different country, we have an international number where you're able to contact us.