Phone Support in Shared Hosting
We believe that having the option to speak with a live representative is very important, so we have three support lines around the globe (USA, UK and Australia) and you will be able to reach us over the phone for fourteen hours a day. If you consider obtaining one of our Linux shared service, for instance, you have the option to phone us and find out more about our solutions before you order in order to make sure that we meet all of the system requirements for your sites. After the purchase, you'll be able to call us about all of the sales and / or billing difficulties you may experience, or get any type of general or basic technical information you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any questions about the semi-dedicated server packages that we offer. Whether you would like to learn more about the plans, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical issues may need a support ticket so as to give time to our tech support crew to investigate, we're able to help you with various tech questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. If you're in a different country, we have an international number where you're able to contact us.