If you are a website owner, a problem might always crop up and it does not necessarily need to be related to the web hosting service itself. For example, something could go wrong when you update an Internet app or some critical content could be edited or erased by chance. Whatever the nature of the problem is, you will need to contact the help desk support team and request them to recover a backup or to help you fix the problem that you’re encountering. How promptly they’ll do it will predetermine the length of time that your websites will be unavailable. For particular sites like social networks or e-stores, an extended unreachability can often mean lost clients and money. For this reason, it’s of primary importance that you use the services of a web hosting company that offers not only a very good technical support service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max reply time for any ticket that you post or any email that you write is just 1 hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your issue or question, we will lend a helping hand instantaneously and will supply you with the needed info to fix any problem with your sites. The real response time commonly doesn’t exceed 15-20 minutes, which is why you can just forget about waiting around for hours on end to get a problem sorted out or what’s even worse – waiting around all day only to get a response that more information is required while nothing’s sorted out. We will assist you in a jiffy purely because we are aware of exactly how priceless time can be in the dynamic digital realm. The sixty-minute reply guarantee is valid for any billing or technical enquiry that you might have connected to our Linux shared service.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we understand just how crucial it is to get prompt support, we promise that you won’t ever have to wait for more than one hour to receive a reply to any trouble ticket that you send through your semi-dedicated server Control Panel. The fact is, you will rarely have to wait for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – technical, billing or general. On top of that, our customer and tech support team will be at your disposal 365 days a year, which is why even if you submit a ticket during public holidays, you’ll always get a lightning-fast response, which will include the answer to an enquiry, the solution to a predicament or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never have to spend a whole day awaiting a reply like you would with a lot of other hosting companies.