One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any ticket that you post or any email that you write is just 1 hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your issue or question, we will lend a helping hand instantaneously and will supply you with the needed info to fix any problem with your sites. The real response time commonly doesn’t exceed 15-20 minutes, which is why you can just forget about waiting around for hours on end to get a problem sorted out or what’s even worse – waiting around all day only to get a response that more information is required while nothing’s sorted out. We will assist you in a jiffy purely because we are aware of exactly how priceless time can be in the dynamic digital realm. The sixty-minute reply guarantee is valid for any billing or technical enquiry that you might have connected to our Linux shared service.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand just how crucial it is to get prompt support, we promise that you won’t ever have to wait for more than one hour to receive a reply to any trouble ticket that you send through your semi-dedicated server Control Panel. The fact is, you will rarely have to wait for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – technical, billing or general. On top of that, our customer and tech support team will be at your disposal 365 days a year, which is why even if you submit a ticket during public holidays, you’ll always get a lightning-fast response, which will include the answer to an enquiry, the solution to a predicament or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never have to spend a whole day awaiting a reply like you would with a lot of other hosting companies.