A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It is a very efficient method to receive some information about the hosting services or get some issue resolved because you're talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of mistakes at the time you exchange information like usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the representative examines the issue in question. What's more, you can become a part of a live chat room from any kind of computer which is connected to the web, avoiding the phone fees that you will have to pay when you're calling to another country.

Live Chat Support in Shared Hosting

As we consider the fact that a great number of situations are often resolved when you speak with a live person, we supply a live chat service for all of our prospective and active clients. The chat is accessible every single day and our customer support agents will assist you with a number of questions and issues. If you aren't our customer yet, you are able to learn more about our shared hosting plans and the website hosting environment in general to make sure that your websites will operate efficiently on our servers. In case you already have an account and you've got some questions or you have any problems with some of our services, you can get in touch with us through our live chat and we will provide the needed information or assist you to troubleshoot the problem. You'll need to open a trouble ticket for certain issues that require more time or the expertise of a sysadmin, still for a lot of common issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, so that any time you have any kind of questions about our semi-dedicated hosting service, you'll be able to speak with our customer care team at any moment regardless of whether you have already acquired your account or not. Generally, the chat service is for billing, pre-sales and common questions and difficulties, still we can assist you with many technical questions as well. We can help you choose the right plan for your sites in case you do not have an account yet, we can respond to all of the billing questions or concerns you could have or we can help you with installing your new e-mail address on your computer or smartphone - all of this will be done promptly as our live chat service is accessible all day long, every day. Every time you need support, you'll be able to chat with a representative and save time and effort.