If you’ve purchased a web hosting package and you have some enquiries associated with a given feature/function, or in case you have faced a certain predicament and you require help, you should be able to touch base with the respective help desk support staff. All web hosting companies use a ticketing system no matter if they offer other means of contacting them aside from it or not, due to the fact that the most efficient way to solve a problem most often is to submit a ticket. This kind of correspondence makes the replies sent by both sides simple to follow and allows the tech support team members to escalate the situation in case, for example, a system administrator must get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you’ll need to have no less than 2 different accounts to contact the support staff and to actually administer the hosting space. Incessantly switching between the accounts can sometimes be a bore, not to mention the fact that it requires a long time for the majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing your website files or updating different settings. The ticketing system is being monitored 24/7/365 by our client support team members and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive assistance. In contrast with some hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request info concerning any billing or technical issue. Also, you can read a collection of informational articles, which will help you handle the most commonly confronted obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you would like to contact our client care staff, you’ll be able to submit a support ticket straight from your Hepsia Control Panel instead of using a completely different support platform as you’ll need to do with most hosting providers on the market. Our integrated ticketing system will allow you to submit a new ticket without any effort and to browse through older tickets using an intelligent search box. Also, you’ll be able to check the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can perform all of the above-mentioned operations without logging out of your Control Panel at any time, which goes to say that in case you bump into any complication or have an enquiry, you can contact our technicians and solve the specific problem within the hour using one support platform.