Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing your website files or updating different settings. The ticketing system is being monitored 24/7/365 by our client support team members and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive assistance. In contrast with some hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and request info concerning any billing or technical issue. Also, you can read a collection of informational articles, which will help you handle the most commonly confronted obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you would like to contact our client care staff, you’ll be able to submit a support ticket straight from your Hepsia Control Panel instead of using a completely different support platform as you’ll need to do with most hosting providers on the market. Our integrated ticketing system will allow you to submit a new ticket without any effort and to browse through older tickets using an intelligent search box. Also, you’ll be able to check the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can perform all of the above-mentioned operations without logging out of your Control Panel at any time, which goes to say that in case you bump into any complication or have an enquiry, you can contact our technicians and solve the specific problem within the hour using one support platform.