The availability of the customer and tech support that a shared hosting company offers can tell you a lot for the services which they supply as well. In the event that you can use just email messages and tickets, you have most probably found some reseller not the web hosting supplier. If this is the case, you may have to wait for a couple of days so as to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for additional assistance. When the supplier offers you different ways of communication with quick response time available at any time, they are almost certainly the top provider, not a reseller. So you'll receive prompt assistance and quality support as they will have immediate access to the servers where your account will be created. No matter what the trouble - technical or sales, it's always better to be able to communicate with your web hosting company directly using your preferred way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our shared hosting services come with 24/7 support plus various ways of contact. If you don't have an account yet, you can phone us or use our live chat and consult with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up getting a service which you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the majority of suppliers out there, we reply to all the tickets within the hour, so you won't have to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We know how crucial it is to receive timely assistance, especially if your website is not running effectively for whatever reason. All of our semi-dedicated hosting service include 24/7 customer and tech support, so if anything happens, you are able to use several methods to contact us - telephone line with a few local numbers internationally, live chat, email messages and tickets. The first two choices are for pre-sales, billing and general matters, so that if you do not have an account yet, for example, you are able to find more information about our services, or we can help you with less difficult tech issues. The next two options are for solely technical issues or everything that's more time-consuming due to the fact that it is quicker to track the communication between you and our support team. The warranted maximum response time for them is just an hour, the typical one - 15-20 minutes, so you will not need to wait for an entire day so as to receive support as you may have to do with other providers.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or forany difficulties and questions with regard to the pre-installed software your server comes equipped with. If you haven't bought your VPS server plan yet, you can learn more information about our services by giving us a phone call or by using our live chat service. For more technical problems, you can send an e-mail or open a ticket via your billing Control Panel and you will receive support within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual answer time in most cases doesn't exceed half an hour. In case you're looking for assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to each VPS plan and our admins will help you with any set up or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum answer time warranty, you will take advantage of prompt support when you acquire a dedicated server from our company. Our customer and technical support teams are available 24/7/365, so any time you open a support ticket from your billing account or you send an email about any issue with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter in question needs longer time to be solved or in case it has to be given to our admins, as it's easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative through our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.